::FAQ Recurred questions about Medical Inquiry

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Question : Why do you ask for medical Inquiry from Dr. Dahshan German Medical Company ?

Answer : Because doctors and patients are from all over the world requesting medical information from the university consultants whom we deal with them.

The medical inquiry might:

	specify whether doctors in Europe can provide care and efficient medicine.
	to be acquainted with the options of the medicine availability.
	Estimation of the patient’s stay period and the cost of each option of the medication. Question : Who is entitled to obtain a medical inquiry from Dr. Dahshan German Medical Company? Answer : Non- residents in Germany (whether doctors or patients or families). Question: Who is entitled to provide the medical inquiry from Dahshan? Answer : Just whenever the Board Staff in the Site receives the application, one of the consultants in the company takes a look at the information . Then decision will be taken in regard to the specialized doctor who is able to work with the medical case in order to specify the medication period and the method of the probable medicine and the stay period , and periods of health recovery and activity… etc . then the doctor will make a written response about the information, and the method of the proposed medicine. Then this information will be put on the your safe site in “ Inquiry Section” to be explored. In this stage you may specify an appointment through the e- mail for continuation of the proposed medicine or to contact us directly in order to ask any questions you may have, or asking for additional information .

Question : what is the shape and the content of the medical inquiry?
Answer : Read the Medical inquiry format.

Question: How is it possible to get more information about the doctors and the centers which we are dealing with?
Answer : You may no more about the doctors by looking at the Doctors and Centers’ Guide.

Question: How much would it cost the medical inquiry? And how can the cost be paid?
Answer : If there is no necessity to read the documents pertinent to the patient then there is no cost for the first inquiry . You will be advised of any cost in case of any cost available before the commencement.

Question: How long does it take the preparation of the medical inquiry and how can we get the information?
Answer : our specialists will take a look at the inquiry which was submitted as soon as possible. This will take from three to five working days in the normal conditions as soon as receiving the whole medical information and the supporting documents to the said information. You will receive from us a letter through the e-mail as soon as your medical inquiry becomes ready. And in case your application has been reordered for returning the said medical information, you will bear the costs of being dispatched. In this case one printed document of the medical inquiry will be sent with the required medical information.

Question: what will happen in case you have any questions in regard to the information received in the medical inquiry?
Answer : If you have any questions regarding tour medical inquiry you have to contact:

Dr. Dahshan Medical Company

Tel: 0049-03-79785100
Fax : 0049 30 79784840

Or
e-mail
 

Question : Who is entitled to look at the information which I send through the internet ?
Answer : The company is committed with higher of standards specialty regarding the medical information . Information regarding you will be under control by using special pins “ Safe Lock” secured 128 (SSL) bit , to reserve the safe. The information locked under control will be transferred by top confidential manner between your device and the company’s device. Even though, the explorer in your device is able to lock by pin code ion coordination 128-bit, by using netscape 4.0 or higher, or Internet explorer 4.0 or higher or whether our system reached to the explorer in your device never meets these specifications will notify you of it, and will require from you promotion of your device. Look at the terms and provisions of our utilization to get more information regarding the safe.

Question : Is it possible to participate the information which pertains to me with another person for any other purpose?
Answer : No one look at the information you provide us except the company party who manage your medical inquiry . This party might include your doctor or a nurse to take a decision in regard to any doctor will forward your medical inquiry, and the doctor who writes this inquiry. It also includes consultants physicians, such as specialized physicians in pathology or x-ray or other of the physicians who might be asked to examine a patient’s case. Look at our own specialty to obtain full explanation.

Question : Do you return the x-Ray or any other material?
Answer : Just if it is requested that from us . If you want us to return some or all medical information that you had sent us, you must inform the Inquiries Section through the e-mail, during the medical inquiry time. Whenever you complete your medical inquiry , we will return to you any origin material you ask for through the Registered Mail within 7-10 working days, and you bear all the costs of the shipment regarding returning your information.

Question : To where should I send the materials pertinent to me?
Answer: these materials must be sent to the International by using a service requires Receiver’s Signature such as : DHL or Federal Express. Our Address is as follows:

Dr. Dahshan Medical Company
Kurfürstendamm 69
10707 Berlin
Germany
 

Question : How can I perform changes or update the information received in the Medical Inquiry Application Form ?
Answer : You may update your information or make changes at any time. Click the Key “ update” at the end of any page.

Question: Is it possible for me to review the medical Inquiry case pertinent to me?
Answer: It would be useful to explore your e-mail after you submit the application . we will advise you by e-mail upon the receipt of your application through the Internet, and whenever we receive the medical materials which support your inquiry such as ( X- Ray, Slices… etc… and whenever your medical inquiry becomes complete and available at our site we will contact you through the telephone or by the e-mail in case you have any question regarding your application. And because the e-mail is not the only safe way, we enclose any questions or specific medical information with the e-mail. We will furnish you information to get in to our safe site at the Internet to ask for information related to your medical inquiry.

Question : Can I cancel my medical inquiry application ?
Answer: You can cancel your medical inquiry at any time during completion of the form through the Internet. You just click “ Cancel button at the end of any part. Your information will not be saved , and will not be sent to the International Health Care Services at Washington University as soon as you make n entry to the data in our system our tem will start the work immediately to complete the inquiry and send the information to you and/or to your doctor.

Question: In case the patient to Europe for medicine is it possible to apply for consultation from the same doctor that wrote the medical inquiry?
Answer: If the patient is interesting in keeping in touch with the doctor who wrote the medical inquiry then the company will attempt to arrange an appointment between them. Request that you take in consideration that your doctor’s request is specified might affect for obtaining an appointment. It is also possible to advise the patient to report to another colleague in case the doctor who wrote the medical inquiry is busy for a long period or if the medical condition requires from the patient to visit other specialists, and if it is required from the patient to consult more than one doctor during his visit, our tem will coordinate all appointments. Take a look at the guests services.

Question : Is it a must that I should have e-mail in order to apply for a medical inquiry?
Answer: Yes, because the company team will need to contact you through the e-mail if you asked for a medical inquiry, so, the e-mail is considered necessary. Display various sites on the Internet such as Yahoo! And Hotmail, Free of charge accounts.

Question: Does this means that when just I receive the proposed medicine I will not need then my normal doctor?
Answer: in spite of you report one of the physicians during your presence in Europe you must keep in touch with your normal doctor during your visit and upon your return to your home. In Fact, the doctors which we have want to be considered within the doctors team who take care of your medication. Also, the specialists want to contact your normal doctor during medication periods and after that if possible.

Question: What will be done during the First visit?
Answer: one member or more out of the appropriate HealthCare Team will make a comprehensive evaluation to the patients. This team contains the best doctors in the world. Also, patients will be encouraged to accompany one of the family members or one of the friends, at least for the first visit. , and also, patients will be encouraged to bring with them a listing which pertains all medical inquires, and it will be assured to you through it that all of your inquiries will be answered by one of our doctors and the Health Care Team.

Question: what other things that I should bring with me in the First appointment?
Answer: Following is a listing of things which you should bring with you upon receiving the medicine in Europe ( Please note that some of it may not apply to you).

	One photo copy.
	Passport and/ Or Entry Visa
	Any form requested to be filled, and any medical information or x-Ray made by doctors in your country and we have requested it from you.
	Listing contains all current medicines and the quantity which you take from each type ( You may required to bring the containers too).
	Name, Address and Telephone Number of the doctor who transferred you
	Some of the books or handicrafts or witting materials for spending your times between the doctors visit times.
	Do not bring precious things.

Question : Do you have Translation Services and Interpretation ?
Answer : The Translation Team of the Company speaks your language, and ensures the best communication method between the doctor and the patient and the family members. We can introduce interpretation directly in the Foreign Languages and translation of documents with being certified, as the company has certified translators.

Question: As a patient what are my rights?
Answer : Patients have the right to be treated with respect. Our doctors and the Staff officials will spend their efforts to respect their religious, cultural and soul traditions. The patients have the right to feel tranquillity in obtaining the Health Care. Also, they have the right to obtain complete information from the doctors in regard to diagnose their condition and the medicine and the Health Care. Finally patients have the right to review their medical records and the participation in decision made regarding the medicine. At the same time, the patient has the right in privacy. The medical records must be confidential and the contents should not be displayed without a written license. Finally the patient has the right also to express his complain towards any side during the visit or the stay in any center we have for medicine. Our company focus the light on all claims to be more beneficial for improving the services.