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Question : Why do you ask for medical Inquiry from Dr.
Dahshan German Medical Company ?
Answer : Because doctors
and patients are from all over the world
request
medical
information from the university consultants whom we deal
with them.
The medical inquiry might:
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To specify whether doctors in Europe can provide care and
efficient therapy.
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To be acquainted with the options
of the
treatment available. |
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To estimation of the patient’s
stay period and the cost of each option of the
treatment.
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Question : Who is entitled
to obtain a medical inquiry from Dr. Dahshan German
Medical Company?
Answer : Non-
residents in Germany (whether doctors or patients or
families).
Question: Who is entitled
to provide the medical inquiry from Dahshan?
Answer :
Just
right after the Board Staff in the Site receives the
application, one of the
company
consultants has a look at the information . Then
decision will be taken about the specialized doctor who
is able to deal with the medical case in order for him
to specify the treatment period and method as well as
the stay period , and recovery period
...
etc. then the doctor will make a written response about
the information, and the method of the proposed therapy.
Then this information will be put on your safe site in
"Inquiry
Section"
¯ to be
explored. At this stage you may specify an appointment
through the e- mail to continue the proposed treatment
or to contact us directly in order to ask any questions
you may have, or to ask for additional information .
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Question : what is the shape
and the content of the medical inquiry?
Answer : Read the
Medical inquiry format.
Question: How is it possible to
get more information about the doctors and the centers which
we are dealing with?
Answer : You may no more
about the doctors by looking at the Doctors and Centers’
Guide.
Question: How much would the medical inquiry
cost? And how can the cost be paid?
Answer :
If there is no
necessity to read the documents related to the patient then
the first inquiry is free . Otherwise, you will be informed
of the cost in case of any cost in advance.
Question:
How long does it take
to prepare for the medical inquiry and how can we get the
information?
Answer :
our specialists
will have a look at the inquiry which has been submitted
as soon as possible. This will take from three to five
working days in the normal conditions as soon as receiving
the whole medical information and all the supporting
documents to that information. You will receive a letter
from us through the e-mail as soon as your medical inquiry
becomes ready. And in case you would like your application
to be returned , you will have to pay for the mail costs. In
this case the medical inquiry will be sent with the required
medical information.
Question: what will happen in
case you have any questions in regard to the information
received in the medical inquiry?
Answer : If you have any
questions regarding
your
medical inquiry you have to
contact:
Dr. Dahshan German Medical Company
Kurfürstendamm 69
10707 Berlin
Germany
Tel:
0049 30 79785100
Fax:
0049 30 79784840
info@dahshan.de
dr.dahshan@dahshan.de
Question : Who is entitled to
look at the information which I send through the internet ?
Answer :
The company is
committed to the highest standards of privacy regarding the
medical information . All information regarding you will be
under control by using special pins
"Safe
Lock"¯
secured 128 (SSL) bit , to reserve the safe. The information
locked under control will be transferred confidentially
between your machine and the company`s.
The
explorer in your device should be able to lock by pin code
ion coordination 128-bit, by using netscape 4.0 or higher,
or Internet explorer 4.0 or higher , and if our system
finds out that the explorer in your device never meets these
specifications , we will inform you of it, and we will ask
you to update your device. Look at
the terms and
provisions
of our use to get more information regarding the safety.
Question :
Is it possible
to share the information regarding me with another person
for any other purpose?
Answer
: No one see the
information you provide us except the company team that
manages your medical inquiry . This team might include your
doctor or a nurse to take a decision about the doctor who
will forward your medical inquiry, as well as the doctor who
writes this inquiry. It also includes consultants,
physicians, such as specialists in pathology or x-ray or
other of the physicians who might be asked to examine a
patient`s
case. Look at
our own specialty
to get full explanation.
Question :
Do you give back the
x-Ray or any other material?
Answer :
only if it is
requested from us . If you want us to give you back some or
all medical information that you have sent us, you have
inform the Inquiries Section through the e-mail, during the
medical inquiry time. As soon as you finish your medical
inquiry, we will send you back any original material
through the Registered Mail within 7-10 working days, and
you will have to bear all the costs of the shipment
regarding returning your information.
Question : To where should I
send the materials pertinent to me?
Answer: these materials
must be sent to the International by using a service
which
requires Receiver’s Signature such as : DHL or Federal
Express. Our Address is as follows:
Dr. Dahshan Medical
Company
Kurfürstendamm 69
10707 Berlin
Germany
Question :
How can I make
changes or update the information received in the Medical
Inquiry Application Form ?
Answer :
You may update
your information or make changes at any time. Click the Key
"update"¯
at the end of each page.
Question:
Is it possible
for me to review the medical Inquiry pertinent to me?
Answer:It
would be useful to explore your e-mail after you submit the
application . we will advise you by e-mail upon the receipt
of your application through the Internet, and when we
receive the medical materials which support your inquiry
such as ( X- Ray, Slices… etc…
and when
your medical inquiry becomes complete and available at our
site. We will contact you through the telephone or by the
e-mail in case you have any question regarding your
application. And because the e-mail is not the only safe
way, we enclose any questions or specific medical
information with the e-mail. We will provide you with
instructions to get in to our safe site at the Internet to
ask for information related to your medical inquiry.
Question : Can I cancel my
medical inquiry application ?
Answer:
You can cancel
your medical inquiry at any time during completion of the
form through the Internet. You just click
"Cancel
button"
at the end of any part. Your information will not be saved ,
and will not be sent to the International Health Care
Services at Washington University. As soon as you send in
the data in our system our team will start the work
immediately to complete the inquiry and send the information
to you and/or to your doctor.
Question:
In case the patient
goes to Europe for medicine is it possible to consult the
same doctor who has written the medical inquiry?
Answer:
If the patient is
interested in keeping in touch with the doctor who has
written the medical inquiry then the company will attempt to
arrange an appointment between them. Requesting a particular
doctor might affect the chances of getting an appointment.
It is also possible to advise the patient to report to
another colleague in case the doctor who has written the
medical inquiry is busy for a long period or if the medical
condition requires from the patient to visit other
specialists, and if it is required from the patient to
consult more than one doctor during his visit, our team will
coordinate all appointments. Take a look at the guest`s
services.
Question :should
I have an e-mail in order to apply for a medical inquiry?
Answer:
Yes, because the
company team will need to contact you through the e-mail if
you ask for a medical inquiry, so, the e-mail is considered
necessary. Various sites on the Internet such as Yahoo! and
Hotmail provide free of charge accounts.
Question: Does this means that
when just I receive the proposed medicine I will not need
then my usual doctor?
Answer:
Although you
report to one of the physicians during your stay in Europe,
you still have to keep in touch with your usual doctor
during your visit and upon your return to your country. In
Fact, the company doctors want to consider among the doctors
team who take care of your treatment. Moreover, the
specialists want to contact your usual doctor during
treatment periods and after that if possible.
Question: What will be done
during the First visit?
Answer:
one member or more
of the appropriate Health Care Team will make a complete
evaluation to the patients. This team includes the best
doctors in the world. Also, patients will be encouraged to
accompany one of the family members or one of their friends,
at least for the first visit. Besides, patients will be
encouraged to bring with them a list of all medical
inquires, and therefore you can make sure that all your
inquiries will be answered by one of our doctors and the
Health Care Team.
Question: what other things
that I should bring with me in the First appointment?
Answer:
Below there is a
list of the things you should bring with you upon
receiving the treatment in Europe ( Please note that some of
them may not apply to you).
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a photo
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Passport and/ Or Entry Visa
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Any form requested to be
filled, and any medical information or x-Ray made by
doctors in your country and we have requested from
you. |
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A list of
medicines you are taking and the specified quantity of
each type ( You may be required to bring the containers
as well).
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Name, Address and Telephone
Number of the doctor who has transferred you
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Some of the books or
handicrafts or witting materials for spend your times
between the doctors visits.
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Do not bring precious things.
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Question : Do you have
Translation and Interpretation Services?
Answer :
The Translation
Team of the Company speaks your language, and ensures the
best communication method between the doctor and the patient
as well as the family members. We can introduce
interpretation directly in the Foreign Languages and
translation of documents that will be adopted as the company
has certified translators.
Question: As a patient what are
my rights?
Answer :
Patients have the
right to be treated with respect. Our doctors and the Staff
officials will do their best to respect their religious,
cultural and spiritual traditions. The patients have the
right to feel at ease when getting the health care. Also,
they have the right to get complete information from the
doctors in regard to their condition , treatment and the
health care. Finally patients have the right to review their
medical records and participate in making decision
regarding the treatment. At the same time, the patient has
the right in privacy. The medical records must be
confidential and the contents should not be displayed
without a written license. Finally, the patient has the
right also to express his complaint towards any side during
the visit or the stay in any center .Moreover, our company
takes into consideration all claims in order to be more
beneficial to improve the services.
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